FIX THE
FRICTION™
Your managers don’t need
another leadership program.
They need less friction.
PXIL is a manager performance consultancy that helps organizations remove the operational friction preventing managers from leading effectively. Our signature coaching experience, Fix the Friction™, gives managers practical systems that improve clarity, ownership, and sustainable performance.
Great managers
aren’t the problem.
Friction is.
Organizations invest heavily in leadership development, communication training, and manager capability. Yet many managers still spend their days chasing approvals, reacting to interruptions, solving the same problems repeatedly, and carrying work that should never depend on one person.
The issue isn’t commitment or capability. It’s friction.
PXIL helps organizations redesign how work flows so managers spend less time managing chaos and more time leading people.
What is Management Friction?
Management friction is the unnecessary work that quietly drains your manager’s
time, attention, and leadership capacity.
Everything needs manager approval
Every decision flows upward
Priorities constantly change
More time spent reacting vs leading
Delegation never really sticks
Teams wait instead of owning
These aren’t personality issues. They’re operating problems. And operating problems can be redesigned.
One Friction.
One Fix.
One Month.
Every manager has dozens of daily challenges, but trying to solve everything at once rarely changes anything. Fix the Friction™ is intentionally designed around one recurring work pattern. By focusing on the single source of the greatest drag, managers make meaningful improvements faster, build momentum, and leave with practical systems they can continue using long after coaching ends.
1. SEE THE PATTERN
Identify the recurring work pattern that’s creating unncessary friction and understand why it continues to surface
2. BUILD THE FIX
Replace reactive habits with a practical management system designed around how work actually happens
3. LEAD DIFFERENTLY
Turn the new system into repeatable leadership habits that reduce mental load, strengthen ownership, and improve team performance
FROM THIS → TO THAT
| FROM THIS | TO THAT |
|---|---|
| ⊗ Constantly putting out fires | → Leading proactively instead of reactively |
| ⊗ Carrying every decision | → Building shared ownership across the team |
| ⊗ Overwhelmed by competing priorities | → Clear focus on what matters most |
| ⊗ Personally solving every problem | → Delegating outcomes with confidence |
| ⊗ Managing through interruptions | → Leading through intentional systems |
| ⊗ Feeling stretched too thin | → Creating sustainable ways of working |
| ⊗ Working harder to keep up | → Leading with greater clarity and capacity |
Did You Know?
82%
of managers receive no formal training before their first leadership role (Source: CMI & YouGov 2023)
71%
of middle managers report feeling overwhelmed by their workload. (Source: Capterra, 2024)
20 Points
the gap between C-suite who believe inclusion is embedded in daily work (63%) and employees who agree (43%) (Source: Catalyst & NYU, 2025)
From Overwhelmed to In Control
“Before working with Luis, I was stressed and spiraling. I was struggling to manage my workload, feeling less like I am spinning, and needing a system to manage my task list which was becoming another source of guilt.
Luis helped me find and implement systems to help with prioritization, meeting structure, cadence for updates with my supervisor, and task tracking. I feel in control of my work. He brought a real understanding of how ADHD can impact our work and provided me with tools in a non-judgmental way.”
“Before joining PXIL coaching, I often felt overwhelmed by my workload and struggled to balance productivity with effective leadership. I knew I wanted to grow, but I didn’t have a clear, integrated system to help me lead myself and others with confidence.I decided to join because I believed in PXIL’s mission to combine productivity and inclusive leadership, and the experience was transformative. The systems and habits built into the coaching helped me gain clarity, reduce stress, and create reliable routines that finally let me focus on what matters most.
What really stood out was how actionable and practical everything was. I could apply what I learned immediately to my daily work, and I started seeing results in my communication, coordination, and my own ability to stay focused within just a few weeks.
Thanks to PXIL coaching, I now lead with more clarity and confidence, and I feel much more in control of both work life and personal life. I would highly recommend this to any leader who wants a practical, integrated way to increase productivity without burning out.”
Your Coach
Luis Tañón Reyes
Management Performance Coach
Luis helps organizations uncover and eliminate the hidden sources of friction that prevent managers from leading at their best. He combines experience in pharmaceutical operations, cross-functional leadership, organizational systems, and inclusive workplace practices to help managers reduce decision fatigue, strengthen team ownership, and build sustainable ways of working.
As the creator of Fix the Friction™, Luis has one simple belief:
Managers don’t need to work harder. They need better-designed work.